Q. I can’t find (specific flavor) anywhere near me, help!
A. We’re in retailers all across the country. Visit Thinsters.com/retailers to search for one near you!
Q. Where can I find coupons?
A. Continue following along on our social media and be on the lookout for coupon and product giveaways!
Q. Can I find THINSTERS in (specific country)?
A. We’re currently not distributing outside of the U.S.. If that changes, we’ll make that announcement. Be sure to follow us on our social channels to stay up to date!
Q. Your product isn’t in the stores listed on your website!
A. Our data feeds that tell us where to buy our products are on a 60-day latency period, which means that if a product is purchased in a store, it will continue to show on the locator for the next 2 months.
Q. Cookie crumbs in bag.
A. We take great pride in our product quality. Our manufacturing facilities are operated according to the highest standards of safety, cleanliness and we deal only with reliable suppliers of ingredients. We only use the highest quality natural ingredients with no artificial binding agents. Depending how the product is handled, there may be excessive crumbs. We always strive to put the best product we can on the shelves!
Q. Nut allergies:
A. All THINSTERS cookies, with the exception of the Toasted Coconut, are produced in a 100% nut-free facility. Our Toasted Coconut cookies are made in a facility that does process peanuts and other tree nuts, and according to the FDA, coconuts are considered a tree nut.
Q. Are coconuts the ONLY tree nuts that are used in THINSTERS?
A. Yes! Coconuts are the only tree nut that you’ll find baked into our cookies, and it is only in our Toasted Coconut item.
Q. Are coconuts the ONLY tree nuts in the facility that is used to make THINSTERS?
A. Yes! Coconuts are the only tree nuts used in our facility.
Q. So there are no pine nuts, pecans, walnuts, pistachios or almonds in any of the cookies?
A. Correct! Only coconuts - which are considering a tree nut in the US.
Q. Are all of your cookies baked in the same facility?
A. No! All THINSTERS cookies, with the exception of Toasted Coconut, are created in a 100% nut-free facility. Our Toasted Coconut cookies are made in a separate facility that does process peanuts and other tree nuts.